Terms and Conditions

• Introduction

  1. Welcome to the JOCAVI™ ("website") which is operated by JOCAVI^™ ("JOCAVI", "we", "us" "our").

     Our registered office is:
     JOCAVI Acoustic Panels
     Av. Pedro Álvares Cabral
     Sintra Estoril V - B18
     2710-297 Sintra, Portugal

     JOCAVI™ is a registered trademark registered by JOCAVI.

     You can also reach us by sending us an email to info@jocavi.net or calling +351 (21) 924 30 97

• Access, agreement and legal jurisdiction

  1. Access to and use of this Website is subject to the following terms, conditions and notices as well as our Privacy Policy and Cookie Policy. Collectively, these documents are the "Website Terms of Service".

  2. By accessing and using our Website you agree to these Website Terms of Service. If you accept or agree to these Website Terms of Service on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to these Website Terms of Service and, in such event, "you" and "your" will refer and apply to that company or other legal entity. If you do not agree with our Website Terms of Service, please do not use our Website.

  3. Our Websites may include links to third party internet websites which are controlled and maintained by others. These links are provided for information and convenience and we have no control over and cannot therefore accept responsibility or liability for the content of any linked third party website. We do not endorse any linked website.

  4. We may from time to time vary these Website Terms and Conditions of Service. The revised Website Terms and Conditions of Service will be available via our Website. Please check our Website Terms and Conditions of Service regularly to ensure you are aware of any variations we may make. If you continue to use our Website, you will be deemed to have accepted such variations. If you do not agree to such variations, you should not use our Website.

  5. These Website Terms and Conditions of Service (and any documents referred to in them) constitute the entire agreement between us and you regarding use of our Website. Each party acknowledges that in entering into this agreement it has not relied on any statement, representation, warranty, condition, term, promise or assurance, which is not expressly set out in these Website Terms and Conditions of Service.

  6. You may not assign, sub-license or otherwise transfer any of your rights or obligations under these Website Terms and Conditions of Service.

  7. If any provision of these Website Terms and Conditions of Service is found to be invalid for any reason, the invalidity of that provision will not affect the remaining provisions of these Website Terms and Conditions of Service, which will remain in full force and effect.

  8. Failure by either of us to exercise any right or remedy under these Website Terms and Conditions of Service does not constitute a waiver of that right or remedy.

  9. New Jersey Law will apply to these Website Terms and Conditions of Service. New Jersey Courts will have exclusive jurisdiction over any claim relating to our Website or these Website Terms and Conditions of Service.

• Data collection

  1. We collect and maintain personal information that you voluntarily submit to us during your use of the Service (e.g. when registering with us, during the course of e-mail exchanges with us or as part of any customer support interactions).
     In particular, in order to sign up and create an account we request the following personal information from you:

     • name;
     • company name (if applicable);
     • e-mail address;
     • phone number.

  2. Other than the information which is definitely required to set up your account (including your name and email address) you have the flexibility to provide us with as little or as much of any other requested information as you like. However, the more information you provide, the more you will get out of the Service.

  3. Through our use of cookies, log files and other technologies, we may collect personal information regarding your mobile device or the computer hardware and software used to access the Service. This may include the following:

     • IP address of device(s) used;
     • browser type;
     • operating system and device type;
     • approximate location (e.g. London);
     • access times and dates; and
     • referring website addresses.

  4. We may also combine personal information that we collect through your use of the Service with personal information that: a) you have provided to third parties and in respect of which you have given the third party permission to share with us (for example analytics regarding your YouTube account); and/or b) we have obtained from a public record.

• Personal information

  1. We may use your personal information for the following purposes:

     1. Provision of the Service

        Once you sign up to our service we use information gained through the sign up process or otherwise provided during the course of the Service to communicate with you and to carry out actions you request on the Sites, such as requests for support, and to track the transactions that are performed.

        It is necessary for us to use your personal information to provide the Service to you and perform our obligations in accordance with any contract that we may have with you. It is also in our legitimate interest to use your personal information in such a way to ensure that we provide the very best service we can to you.

     2. Information Requests and Feedback

        Our Service contains various user interfaces to allow visitors to request more information about our products and services, to use the functionalities of the site, or to provide us with feedback about them. Contact information may be requested in each case, along with information about your computing environment and/or industry, and details of your request or reported feedback. This information is used in order to allow us to respond to your requests, to assure that our software and services work correctly.

        It is in our legitimate business interests to respond to any requests you make to us or use the information you provide to us in your feedback in order to improve our products and services.

     3. Surveys

        Surveys may appear on the Sites or may be sent to you via e-mail, and in such case, where you volunteer to participate, we may collect personal information from you as part of the survey. This information will be used to administer the survey, to analyse its results and for other specific purposes, which are disclosed at the time of collection. Survey responses will be aggregated and depersonalised before survey results are shared with any third parties.

        By voluntarily participating in our surveys we rely on your consent to use the personal information we collect as part of such survey.

     4. Profiling

        We may use your information for customer profiling to ensure that we market the most suitable products and services to you. In particular we may analyse your last three months of activity to build a profile about you to enable us to understand how our products are viewed and purchased.

        It is in our legitimate interest to use your personal information in such a way to ensure that we provide can understand the industry and provide the very best service we can to you.

     5. Analysis

        We may generally analyse product viewing habits along with productpurchases and carry out fuzzy match (search for matching words and phrases that look and sound alike) to understand how our products are consumed and received generally.

        It is in our legitimate interest to use your personal information in such a way to ensure that we provide can understand the industry and provide the very best service we can to you.

     6. Service administration

        We may use your personal information to:

        • develop and improve the Service;
        • send you administrative e-mails about the Service;
        • and contact you to answer any queries you may have.

        It is in our legitimate interest to use your personal information in such a way to ensure that we provide the very best service we can to you.

     7. User Data Analysis

        Our web pages and e-mails may contain "web beacons" or "pixel tags". Web beacons and pixel tags allow us to track receipt of an e-mail to you, to count users that have visited a web page or opened an e-mail and collect other types of aggregate information. By using this information, we are able to measure the effectiveness of our content and how visitors use our Sites. This allows us to learn what pages are most attractive to our visitors, which parts of our Sites are the most interesting and what kind of offers our registered users like to see. Some of the web beacons that are placed on our Sites are used only by us, and other web beacons are used by our service providers on our behalf to analyse how our Sites are used. Once you click on an e-mail that contains a web beacon, your contact information may subsequently be cross-referenced to the source e-mail and the relevant web beacon or pixel tag information.

        In some of our e-mail messages, we use a “click-through URL” linked to certain websites administered by us or on our behalf. We may track click-through data to assist in determining interest in particular topics and measure the effectiveness of these communications.

        Where your personal information is completely anonymised, we do not require a legal basis as the information will no longer constitute personal information. However where your personal information is not in an anonymous form, it is in our legitimate interest to continually evaluate that personal information to ensure that the products and services we provide are relevant to the market.

     8. Internal record keeping and legal compliance

        We may use your personal information for internal record keeping purposes and to check you comply with the Sites and Website Terms of Use.

        It is in our legitimate interest to ensure that we keep our records up-to-date in order to monitor who uses the Service, to comply with our legal obligations and to monitor your compliance with the relevant Terms of Use.

     9. Marketing by us

        Submission of your email address on the Sites will unless you opt out result in your being added to our mailing list for purposes of product updates, promotional and marketing messages and other communications, until such time as you unsubscribe.

        It is in our legitimate interests to market our products and services.

     10. Sharing information with third parties

         We will share your personal and corporate information with our subsidiaries, affiliates and other related companies for purposes that are consistent with this privacy policy. Data collected online about your company may also be combined with information that you provide when you register to use any of the Sites.

         We may share your personal information collected on the Sites with third parties as necessary or appropriate to (i) carry out the transaction, activity or request made by you on the Sites, (ii) comply with any applicable law, court order, other judicial process, or the requirements of a regulator, (iii) enforce our agreements with you, (iv) protect the rights, property or safety of us or third parties, including other users of the Sites, (v) perform investigative security analysis on the Sites, or (vi) as otherwise required or permitted by law.

     11. Sharing information with professional advisors & potential purchasers

         We may share your personal information with professional advisers or regulatory authorities:

         • to enable them to process your personal information on our behalf in a manner consistent with this privacy notice;
         • to comply with our legal obligations;
         • to enforce our legal rights; or
         • protect rights of third parties.

         Your personal information may also be shared with prospective buyers if we go through a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets.

         It is in our legitimate interest to share your personal information with such third parties to enable them to process your information on our behalf, to comply with and/or enforce our legal rights and obligations, to protect the rights of third parties and to facilitate business transitions. Where we share your sensitive personal information, we shall be relying on your consent to do so.

         Any other purposes for which we wish to use your personal information will be notified to you either by updating our privacy notice or otherwise from time to time including the legal basis of such use.

     12. How do we obtain your consent?

         Where our use of your personal information requires your consent, you can provide such consent:

         • at the time we collect your personal information following the instructions provided; or
         • by informing us by e-mail, post or phone using the contact details set out in this privacy notice.

     13. Use of cookies

         Our Service may use certain cookies, pixels, beacons, log files and other technologies of which you should be aware.

         You can read our policy here.

     14. Third party links and services

         Our Service may contain links to third party websites and services. Please remember that when you use a link to go from our Service to another website or you request a service from a third party, this privacy notice no longer applies.

         Your browsing and interaction on any other website, or your dealings with any other third party service provider, is subject to that website’s or third party service provider’s own rules and policies.

         We do not monitor, control, or endorse the privacy practices of any third parties.

         We encourage you to become familiar with the privacy practices of every website you visit or third party service provider that you deal with and to contact them if you have any questions about their respective privacy policies and practices.

         This privacy notice applies solely to personal information collected by us through our Service and does not apply to these third party websites and third party service providers.

     15. How long do we keep your personal information for?

         We do not keep your personal information for any specific period but we will not keep it for longer than is necessary for our purposes.

         In considering how long to keep it, we will take into account its relevance to our business and our legal and regulatory obligations.

         If your information is only useful for a short period e.g. for specific marketing campaigns we may delete it.

     16. Confidentiality and security of your personal information

         We are committed to keeping the personal information you provide us secure and we will take reasonable precautions to protect your personal information from loss, misuse or alteration.

         We have implemented information security policies, rules and technical measures to protect the personal information that we have under our control from:

         • unauthorised access;
         • improper use or disclosure;
         • unauthorised modification; and
         • unlawful destruction or accidental loss.

         All our employees and data processors (i.e. those who process your personal information on our behalf, for the purposes listed above), who have access to, and are associated with the processing of personal information, are obliged to respect the confidentiality of the personal information of all users of the Service.

     17. Here are some of your rights

         You have the following rights in relation to your personal information that we hold about you.

         1. You have the right of access to the personal information

            If you ask us, we’ll confirm whether we’re processing your personal information and, if so, provide you with a copy of that personal information (along with certain other details). If you require additional copies, we may need to charge a reasonable fee.

         2. You have the right to rectify your personal information

            If the personal information we hold about you is inaccurate or incomplete, you’re entitled to have it rectified. If we’ve shared your personal information with others, we’ll let them know about the rectification where possible. If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.

         3. You have the right to request deletion of your personal information

            You can ask us to delete or remove your personal information in some circumstances such as where we no longer need it or you withdraw your consent (where applicable). If we’ve shared your personal information with others, we’ll let them know about the erasure where possible. If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.

         4. You have the right to restrict processing

            You can ask us to ‘block’ or suppress the processing of your personal information in certain circumstances such as where you contest the accuracy of that personal information or object to us processing it. It won’t stop us from storing your personal information though. We’ll tell you before we lift any restriction. If we’ve shared your personal information with others, we’ll let them know about the restriction where possible. If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.

         5. You have the right to data portability

            With effect from 25 May 2018, you have the right, in certain circumstances, to obtain personal information you’ve provided us with (in a structured, commonly used and machine readable format) and to reuse it elsewhere or ask us to transfer this to a third party of your choice.

         6. You have the right to object

            You can ask us to stop processing your personal information, and we will do so, if we’re:

            • relying on our own or someone else’s legitimate interests to process your personal information except if we can demonstrate compelling legal grounds for the processing;
            • processing your personal information for direct marketing; or
            • processing your personal information for research unless such processing is necessary for the performance of a task carried out in the public interest.

            You have the right not to be subject to a decision when it’s based on automatic processing, including profiling, and it produces a legal effect or similarly significantly affects you unless such profiling is necessary for entering into, or the performance of, a contract between you and us.

         7. You have the right to withdraw consent

            If we rely on your consent (or explicit consent) as our legal basis for processing your personal information, you have the right to withdraw that consent at any time.

         8. You have the right to lodge a complaint with a supervisory authority

            If you have a concern about any aspect of our privacy practices, including the way we’ve handled your personal information, you can report it to the US Data Protection Authority (FTC). You can find details about how to do this on the FTC Complaint Assistant website at www.ftccomplaintassistant.gov.

• Product representation

  JOCAVI^™, its subsidiaries, affiliates and other related companies accept no responsibility for any web rendering issues.

  The simulations on our site do not replace a detailed system design. The simulation is based on the system and parameters supplied to us at the time of the inquiry. Actual parameters and the system design may vary from the assumed parameters and JOCAVI^™ has not validated the system or compared the parameters utilized in the simulation to the system design or expected system values. Prior to implementation of the designated system, it is recommended that all of the parameters that have been included in the simulation be compared in detail to the implemented system. The planer, the installer or the building owner is responsible for this comparison, including all measurements, analysis of any variants or unique building or system attributes and any necessary adjustments.

  Verification and validation of the system and parameters used as a basis for this simulation are solely incumbent on the planer, the installer and the building owner.

  RAL^™ is an international standard system partner for industry, architecture and design. It should be consulted prior to placing any order. The colours, photos and drawings shown in the website are for reference and illustration purposes only.

  The colours shown are not binding due to the differences in monitor and printing calibration. Colours may vary due to raw material suppliers' changes and some differences that may occur in tonal range.

  Typical Indoor Comfort Standards state a temperature range between 20°C and 27°C (68°F and 81°F) and a relative humidity of less than 60%. These would be considered as normal operation levels for JOCAVI^™ product range. Sizes may vary slightly due to inherent raw material characteristics and production methods.

  Should the users find any situations of copyright infringements related to any products produced, sold, refered to or in any way pertaining to the generic sphere of influence of JOCAVI^™, it's partners, subsidiaries, affiliates and other related companies, the user should notify us via the email address info@jocavi.net.

• Reserved rights

  JOCAVI^™, its subsidiaries, affiliates and other related companies reserve the right to change the products' prices, specifications, availability and claims at any time without any prior notice.

  JOCAVI^™, its subsidiaries, affiliates and other related companies reserve the right to cancel or refuce orders at their sole discretion.

  JOCAVI^™, its subsidiaries, affiliates and other related companies reserve the right to restrict, suspend or otherwise terminate the user's access to the website as well as any other related, affiliated or subsidiary websites or electronically operated systems.

  JOCAVI^™, its subsidiaries, affiliates and other related companies reserve the exclusive rights to all contents and JOCAVI^™ related trademarks available in this website.

  If you want to reproduce any of JOCAVI^™'s products, contents, or trademarks, you'll need written consent from JOCAVI^™. To expose your request, please write us to info@jocavi.net.

  JOCAVI^™, its subsidiaries, affiliates and other related companies reserve the right pursue criminal prosecution in case of copyright or trademark violations

• Warranty

  1. Limited manufacturing warranty

     JOCAVI^™ warrants for a period of [NUMBER] days following delivery of the Products (the “Warranty Period”) that the Products shall be free from defects in materials and workmanship.

     JOCAVI^™’s sole obligation under this warranty shall be to provide, at no charge to the client, replacement products.

     Defective Products must be returned to JOCAVI^™ (at the customer’s cost) in order to receive warranty replacement (unless JOCAVI^™ determines such return is not necessary) and shall become JOCAVI^™’s property.

     For a warranty claim to be made, the customer must follow the procedures established by JOCAVI^™ from time to time.

  2. Warranty of good title

     JOCAVI^™ agrees to indemnify the customer from any liability to any third party for infringement of United States patents, copyrights, trademarks or trade secrets with respect to JOCAVI^™ Products sold/licensed by the client pursuant to this Agreement. This obligation does not extend to any foreign patents, copyrights, trademarks, or trade secrets or to any JOCAVI^™ Products manufactured or modified by JOCAVI^™ to meet the customer’s or a customer’s customer specifications. JOCAVI^™ shall, at its option, be allowed sole and exclusive control over the defense, settlement and compromise of any claims of infringement. JOCAVI^™ must be notified in writing by the customer within 10 days of any third party claim which, if upheld, might result in a liability subject to indemnification under this Subsection. If the distribution of the JOCAVI^™ Products is threatened by a claim of infringement, or is likely to be enjoined or liability for infringement is found, JOCAVI^™ may, in its discretion and at its sole option: (i) procure for the customer the right to continue distributing JOCAVI^™ Products; or (ii) modify the JOCAVI^™ Products so as to make them non-infringing; or (iii) substitute non-infringing products; or (iv) refund the price paid by the customer for the JOCAVI^™ Products in its possession subject to their return by the customer and terminate this Agreement with respect to the allegedly infringing products. THIS SUBSECTION STATES THE ENTIRE LIABILITY OF SUPPLIER WITH RESPECT TO INFRINGEMENT OF ANY PATENT, COPYRIGHT, TRADEMARK, TRADE SECRET OR OTHER INTELLECTUAL PROPERTY RIGHT BY ANY SUPPLIER PRODUCT.

  3. Warranty limitation

     The warranty of JOCAVI^™ products will cover:

     • defects in material;
     • defects in production;

     The warranty will be void when, but not limited to:

     • the product is damaged as a result of negligence;
     • the product is damaged as a result of unauthorized modification of the product;
     • the product is damaged as a result of natural disasters;
     • the product is damaged as a result of theft or loss of product;

  4. Warranty procedures

     To activate JOCAVI^™'s warranty on your products you MUST:

     1. Contact JOCAVI^™ by writting to info@jocavi.net or by post requesting the activation of warranty, with proof of purchase and photos of damage, explaining the situation which lead to the request of warranty activation within the defined limited manufacturing warranty deadlines.
     2. After positive evaluation of damage and veracity of claim, JOCAVI^™ will request the expedition of the product (always at customers cost) a specific JOCAVI^™ registered address along with the original packaging as well as any other documentation included in the original packaging.
     3. JOCAVI^™ will then further inspect the product and packaging to confirm the veracity of the claim.
     4. If it is found to be at fault, JOCAVI^™ will then take a view on whether to repair or replace the product, always saving the interest of the customer making sure he gets the best possible outcome.
     5. During this whole process, JOCAVI^™ will maintain the customer updated, via electronic messages, of any and all steps taken to fulfull the warranty claim.

     The warranty will be void when, but not limited to:

     • the product is damaged as a result of negligence;
     • the product is damaged as a result of unauthorized modification of the product;
     • the product is damaged as a result of natural disasters;
     • the product is damaged as a result of theft or loss of product;

  5. Disclaimer

     EXCEPT AS PROVIDED IN THIS SECTION, JOCAVI^™ MAKES NO OTHER WARRANTY, PROMISE OR OBLIGATION WITH RESPECT TO THE JOCAVI^™ PRODUCTS, THEIR USE, REPAIR OR PERFORMANCE. JOCAVI^™ DISCLAIMS ANY WARRANTY, PROMISE OR OBLIGATION THAT THE JOCAVI^™ PRODUCTS SHALL BE FIT FOR ANY PARTICULAR USE OR PURPOSE, REGARDLESS OF WHETHER SUCH USE OR PURPOSE IS MADE KNOWN TO JOCAVI^™ OR NOT. JOCAVI^™ DISCLAIMS ANY WARRANTY, PROMISE OR OBLIGATION THAT THE JOCAVI^™ PRODUCTS CONFORM TO ANY SAMPLES OR MODELS. JOCAVI^™ HEREBY DISCLAIMS ALL OTHER WARRANTIES, PROMISES AND OBLIGATIONS, EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY WARRANTIES, PROMISES AND OBLIGATIONS ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE. THE WARRANTIES SET FORTH IN THIS SECTION ARE INTENDED SOLELY FOR THE BENEFIT OF THE CUSTOMER. ALL CLAIMS UNDER THIS AGREEMENT SHALL BE MADE BY THE CUSTOMER AND MAY NOT BE MADE BY JOCAVI^™’S CUSTOMERS.

  6. Customer warranties

     JOCAVI^™ agrees, at its cost, to provide its customers with, at a minimum, substantially the same warranties as set forth in Subsection 17(a). The customer will assume all costs involved in providing any additional warranties.

  7. Limitation of liability

     JOCAVI^™ SHALL IN NO EVENT BE LIABLE FOR ANY INDIRECT, SPECIAL, EXEMPLARY, INCIDENTAL OR CONSEQUENTIAL LOSS OR DAMAGE OR FOR ANY LOST PROFITS, LOST SAVINGS OR LOSS OF REVENUES SUFFERED BY THE CUSTOMER ARISING FROM OR IN ANY WAY CONNECTED WITH THIS AGREEMENT OR THE SALE, DISTRIBUTION OR USE OF JOCAVI^™'s PRODUCTS. THE CUSTOMER SHALL INDEMNIFY JOCAVI^™ AND HOLD IT HARMLESS FROM ANY CLAIMS, DEMANDS, LIABILITIES, SUIT OR EXPENSES OF ANY KIND ARISING OUT OF THE SALE, SUBLICENSE OR USE OF JOCAVI^™ PRODUCTS IN THE TERRITORY OR BY CUSTOMER’S CUSTOMERS. THIS SECTION SHALL SURVIVE THE TERMINATION OF THIS AGREEMENT FOR ANY REASON.

     YOU ACKNOWLEDGE AND EXPRESSLY AGREE THAT USE OF OUR SITE AND ANY ASSOCIATED DOMAINS (THE "SITE") IS AT YOUR OWN RISK. JOCAVI USA CORPORATION, ITS AFFILIATES AND SUBSIDIARIES, AND EACH OF THEIR DIRECTORS, OFFICERS, AGENTS AND EMPLOYEES THEREOF (COLLECTIVELY, THE "COMPANY"), CANNOT AND DOES NOT VERIFY OR WARRANT THE ACCURACY OR COMPLETENESS OF THE INFORMATION CONTAINED ON THE SITE. NEITHER THE COMPANY NOR ANY OF ITS CONTENT PROVIDERS OR LICENSORS, MAKES ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND REGARDING THE SITE, THE CONTENT, ANY PRODUCTS OR SERVICES, ANY ADVERTISING MATERIAL OR THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SITE OR ANY PRODUCT OR SERVICE FEATURED ON THE SITE. THE SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, AND THE COMPANY SPECIFICALLY DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, WARRANTIES OF MERCHANTABILITY OR WARRANTIES AGAINST INFRINGEMENT.

     THE COMPANY, CONTENT PROVIDERS AND LICENSORS SHALL IN NO EVENT BE LIABLE FOR ANY DAMAGES OR LOSSES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS OR LOSS OF OPPORTUNITY, WITH OR WITHOUT NOTICE, RESULTING FROM OR CAUSED BY THE SITE OR ITS CONTENT, INCLUDING, WITHOUT LIMITATION, LOSSES RELATED TO: YOUR USE OR INABILITY TO USE THE SITE, ANY ERRORS, OMISSIONS OR DEFECTS IN THE CONTENT, OR ANY INTERRUPTIONS, DELAYS IN TRANSMISSIONS OR COMPUTER VIRUSES OR SIMILAR MATERIALS. YOU ACKNOWLEDGE AND AGREE THAT ANY RELIANCE UPON ANY CONTENT SHALL BE AT YOUR SOLE RISK. THE COMPANY RESERVES THE RIGHT, IN ITS SOLE DISCRETION, TO CORRECT ANY ERROR OR OMISSION IN ANY PORTION OF THE SITE OR THE CONTENT. YOU AGREE TO RELEASE, HOLD HARMLESS AND INDEMNIFY THE COMPANY FROM AND AGAINST ANY AND ALL LIABILITY ARISING FROM INCORRECT OR INCOMPLETE INFORMATION ON THE SITE.

• Return and refund policy

  From time to time, the customer might have the need to return products to JOCAVI^™ and ask for refunds.

  To return a product to JOCAVI^™, the customer must ask for a refund up to 7 days after delivery of product.

  In order for JOCAVI^™ to process the refund correctly, the product must be returned in its original packaging, unused and undamaged, and along with the receipt or proof of purchase.

  JOCAVI^™ reserves the right to refuse a refund if any of the above conditions aren't met.

  In the case of product return, all shipping costs must be met by the customer.

  Items on sale are not eligible for refunds.

  Customers can choose whether to get a refund or exchange the existing product for a new one.

  Customers must always have written confirmation from JOCAVI^™ directly before shipping any products for refund.

• Acceptance

  IF YOU DO NOT AGREE TO THE TERMS STATED ABOVE OR TO ANY CHANGES THE COMPANY MAKES IN THESE TERMS, PLEASE EXIT AND CEASE ALL USE OF THE SITE IMMEDIATELY.

• Change to this document

  We may make changes to this privacy notice from time to time.

  To ensure that you are always aware of how we use your personal information we will update this privacy notice from time to time to reflect any changes to our use of your personal information. We may also make changes as required to comply with changes in applicable law or regulatory requirements. We may notify you by e-mail of any significant changes. However, we encourage you to review this privacy notice periodically to be informed of how we use your personal information.

  This document was last updated on Tuesday, June 12, 2018.